Last updated: April 8, 2026
1.1 These Terms of Use ("Terms") govern all use of the platform and related services ("Service") provided via the website https://ucited.ai by customers who qualify as business customers or traders (Unternehmer) within the meaning of Section 14 of the German Civil Code (BGB) ("Customer"). The Service is intended exclusively for business customers. Use of the Service by consumers within the meaning of Section 13 BGB is excluded.
The Customer may use the Service solely within the scope of its own business operations and by its own personnel. Any further use, in particular by third parties or for the provision of services to third parties, shall not be permitted unless expressly agreed in writing with the Provider.
1.2 ucited is operated by morefire GmbH ("Provider", "we", or "us"), a limited liability company under German law, registered with the Commercial Register of the Local Court (Amtsgericht) of Cologne under HRB 55299.
morefire GmbH
Managing Directors: Thorsten Olscha, Marcel Becker, Thomas Waniek, Robin Heintze
Hohenstaufenring 29-37
50674 Cologne, Germany
Email: support@ucited.ai
Phone: +49 221 97590 600
VAT ID: DE814429385
1.3 The Provider and the Customer ("you") agree that only these Terms shall govern the contract. We object to any of your general terms and conditions.
1.4 Any deviating or supplemental terms of the Customer will not become part of the contract unless we have expressly offered and/or agreed to them in text form (Section 126b BGB).
2.1 Core Service. We provide a Software as a Service ("SaaS") platform that offers AI search visibility analytics. ucited is designed to help businesses monitor, assess, and analyze their brand visibility across Large Language Models ("LLMs") and AI-powered search platforms.
What ucited does:
What ucited does not do:
2.2 Provision of Software. The Provider shall grant the Customer access to and use of the then-current version of the Software via the Internet. The Provider is only obliged to make available the most recent, operational version of the Software at any given time.
2.3 Service Modifications. We may make reasonable changes to the Service (e.g., to improve performance, add features, or comply with legal requirements), provided such changes do not eliminate core features of the Service. We will inform you of any material changes in a timely manner.
2.4 Third-Party Dependencies. The Service relies on third-party providers and data sources, including but not limited to LLM providers. The availability of these external services is outside the Provider's direct control. The Provider expressly reserves the right, at its reasonable discretion, to modify or replace the list of LLMs used in connection with the provision of the Service.
2.5 No Guaranteed Results. Unless explicitly agreed in a separate written agreement, the Provider does not guarantee specific outputs or results from using the Service. The quality and accuracy of the Output depend on the quality of the respective Input as well as on the responses of third-party LLMs, which are beyond the Provider's control.
3.1 Service Levels. The Provider aims to maintain a monthly availability of the Software of 99% at the delivery point. Periods of scheduled maintenance, force majeure, and interruptions caused by the Customer or third parties shall not be deemed downtime.
3.2 Maintenance. The Provider may regularly maintain the Software and will inform the Customer in due time of any usage restrictions. Scheduled maintenance windows will, where possible, be placed outside of standard business hours (CET/CEST).
3.3 Other Interruptions. We do not warrant that the Service will be completely error-free or uninterrupted, but we will use commercially reasonable efforts to promptly address any material service issues.
4.1 Account Registration. To use the Service, the Customer must register for an account. During registration, the Customer must (a) provide accurate, current, and complete information, (b) confirm that it is acting as a business customer (Unternehmer) within the meaning of Section 14 BGB and not as a consumer, and (c) provide a valid VAT identification number (USt-IdNr.).
4.2 Login Credentials. The Customer must keep confidential any login credentials and prevent unauthorized access to the Service. The Customer is responsible for all activities that occur under its account.
4.3 Responsibilities. The Customer agrees to use the Service only for legitimate business purposes and in compliance with all applicable laws and regulations.
4.4 Prohibited Uses. The Customer shall not: reverse-engineer, decompile, or disassemble the Service; use automated systems (bots, scrapers) without prior written permission; transmit malicious code; attempt to gain unauthorized access to the Provider's systems; interfere with or disrupt the Service; use the Service for any unlawful, fraudulent, or manipulative purposes; or process adult, violent, racist, sexist, or otherwise infringing content through the Service.
5.1 Service IP. All intellectual property rights in the ucited Service (including the software, algorithms, models, dashboards, documentation, trademarks, logos, and service marks) are and remain the exclusive property of the Provider. The Provider grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service during the term of the contract for the Customer's internal business operations.
5.2 Customer Data. The Customer retains all ownership rights to the data, content, and materials that the Customer uploads or provides to ucited ("Customer Data"). By providing Customer Data, the Customer grants the Provider a license to process and use that data only to the extent necessary to perform the Service. Upon termination of the contract, and upon the Customer's request, we will delete or return Customer Data, except to the extent we are legally required to retain it.
5.3 Usage Data. The Provider has the right (when legally permissible) to collect, aggregate, and analyze anonymized or de-identified information regarding the Customer's activities ("Usage Data"). Usage Data shall not contain any information that can be traced back to an individual Customer.
5.4 Feedback. Any feedback or suggestions provided by the Customer grants the Provider a non-exclusive, royalty-free, worldwide license to use such information for the purposes of improving the Service, without any obligation or compensation.
6.1 Fees. The Customer shall pay the fees for the Service as agreed in the order or as per the pricing models displayed on our website. All prices are stated net of applicable VAT (sales tax), which will be added as required by law.
6.2 Invoicing and Payment. The Provider will invoice fees per the agreed billing cycle (e.g., monthly in advance). Payments are due within 14 days of the invoice date, unless a different period is specified in text form. If the Customer fails to pay on time, the Provider may charge statutory default interest (Sections 288 para. 2, 286 BGB).
6.3 No Set-off Except for Uncontested Claims. The Customer may only set off counterclaims that are undisputed by the Provider or finally adjudicated by court.
6.4 Taxes. Unless specifically included, the charges by the Provider exclude any taxes. The Customer is responsible for all applicable taxes arising from its subscription.
7.1 The Provider may offer the Customer access to the Service on a trial basis, free of charge, for a limited period ("Trial Period").
7.2 During the Trial Period, the Service is provided solely for the purpose of evaluating the Service and may be subject to limitations on features, functionality, or usage as determined by the Provider.
7.3 The Provider reserves the right to suspend or terminate the Trial Period at any time, with or without notice. At the end of the Trial Period, continued use will be subject to the applicable subscription plan and fees.
7.4 During the Trial Period, the Service is provided "as is" without any express or implied warranties. The Provider shall not be liable for any issues arising from the use of the Service during the Trial Period, except in cases of intentional misconduct or gross negligence.
8.1 The warranty provisions of German tenancy law (Sections 535 et seq. BGB) shall apply to the granting of the use of the Software as well as to the provision of storage space.
8.2 The Customer shall notify the Provider without undue delay of any defects or disruptions of the Service upon their discovery and describe them in a comprehensible manner.
8.3 Warranty claims for only insignificant impairments of the suitability of the Service shall be excluded. The strict liability under Section 536a (1) BGB for defects already existing at the time of conclusion of the contract shall be excluded.
9.1 Contract Term. The contract begins when the Customer accepts these Terms and registers an account. The term corresponds to the selected subscription plan (e.g., monthly).
9.2 Ordinary Termination. Either party may terminate a monthly subscription at any time, effective at the end of the current billing cycle. Notice of termination must be given at least in text form (e.g., by email).
9.3 Auto-Renewal. Unless terminated in accordance with Section 9.2, the subscription will automatically renew for successive periods at the then-current pricing.
9.4 Termination for Cause. Either party may terminate the contract with immediate effect for cause (aus wichtigem Grund) if the legal requirements are met. Cause for the Provider includes the Customer's serious breach of these Terms that is not cured after warning, or the insolvency of the Customer.
9.5 Effects of Termination. Upon termination, the Provider will deactivate the Customer's account. The Customer may export its Customer Data for a period of thirty (30) days after the effective date of termination. After this period, the Provider may delete Customer Data, except for data legally required to be retained. Fees paid in advance will be refunded pro rata only if the termination was due to a fault of the Provider.
10.1 The Provider shall be liable without limitation in cases of intentional misconduct or gross negligence, for any damages resulting from injury to life, body, or health, and in cases of mandatory liability under the German Product Liability Act.
10.2 In cases of ordinary (slight) negligence, the Provider will only be liable for the breach of essential contractual obligations (Kardinalpflichten). In such cases, liability shall be limited to the damage foreseeable at the time of conclusion of the contract and typical for this type of contract.
10.3 The Provider shall not be liable for breaches of duty caused by slight negligence if those duties are not essential contractual obligations.
10.4 Liability Cap. Subject to Sections 10.1 through 10.3, the Provider's total aggregate liability shall not exceed the total amount of subscription fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.
10.5 The same limitations or exclusions apply to the personal liability of the Provider's officers, employees, agents, and subcontractors.
10.6 Indemnification by Customer. The Customer shall indemnify and hold the Provider harmless from any third-party claims arising out of the Customer's unlawful use of the Service or breach of these Terms.
11.1 Each party agrees to protect the other party's confidential information with the same degree of care it applies to its own (but never less than a reasonable standard).
11.2 Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed; or (d) is received from a third party without obligation of confidentiality.
11.3 If disclosure is required by law, the receiving party may provide such information after giving advance notice to the disclosing party, where legally permissible.
12.1 The Provider processes personal data in accordance with the applicable data protection laws, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
12.2 Details regarding the processing of personal data are set out in our Privacy Policy.
12.3 If the nature of the Customer's use requires the Provider to process personal data on the Customer's behalf, the parties shall enter into a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR.
The Service may integrate with or rely on third-party platforms and services (e.g., LLM providers, analytics tools). The Customer's use of these integrations is subject to the respective third party's terms of service and privacy policies. The Provider is not responsible for the content, accuracy, or practices of third-party services, and any data exchange between the Customer and a third-party service is at the Customer's own risk.
Subject to the Customer's prior consent, the Provider may publicly refer to the Customer as a client for marketing and promotional purposes. The Customer may revoke this consent at any time by written notice. The Provider will not disclose any confidential information of the Customer in this context.
In accordance with Regulation (EU) 2023/2854 (the "Data Act"), Customers may switch to another data processing service or to on-premise solutions by giving no more than two (2) months' prior written notice. The Provider shall provide the Customer, without undue delay and in a commonly used, machine-readable format, with access to all exportable data (including relevant metadata) and shall provide reasonable assistance to enable switching.
Neither party shall be held responsible for delays or failure to perform obligations under this Agreement due to events beyond its reasonable control ("Force Majeure Event"), such as natural disasters, civil unrest, epidemics, acts of terrorism or war, labor disputes, governmental actions, internet or utility service interruptions, third-party hosting failures, or denial-of-service attacks.
17.1 Governing Law. These Terms and any disputes arising out of or in connection with them shall be governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
17.2 Jurisdiction. The exclusive place of jurisdiction for all disputes is Cologne (Köln), Germany, provided that the Customer is a merchant (Kaufmann) as defined under the German Commercial Code, or a legal entity under public law, or a special fund under public law.
18.1 Changes to Terms. The Provider reserves the right to modify or update these Terms for future transactions. Non-material changes will be communicated six (6) weeks in advance in text form and shall be deemed approved if the Customer does not object within the notice period. Material changes require the Customer's express consent in text form.
18.2 Entire Agreement. These Terms, together with any individual order or contract document referencing them, constitute the entire agreement. There are no side agreements. Any amendments must be made in text form (e.g., email confirmation).
18.3 Severability. Should any provision be or become invalid or unenforceable, the remainder of the provisions shall remain in effect.
18.4 Assignment. Neither party may assign rights or obligations without the other party's written consent. The Provider may transfer this Agreement to a group company or newly established entity that will operate the ucited Service, with at least four (4) weeks advance notice.
18.5 No Waiver. A failure to enforce any provision shall not constitute a waiver of that provision.
18.6 Contract Language. This English version of the Terms of Use is the legally binding version. Any translations, if provided, are for convenience only; in case of inconsistencies, the English text prevails.
18.7 Contact. The provider of the Service is morefire GmbH, Hohenstaufenring 29-37, 50674 Cologne, Germany. Contact: support@ucited.ai.
By creating an account or using the ucited Service, you affirm that you have read, understood, and agree to these Terms of Use.